Privacy Policy

Effective date: October 3, 2026

1. Data we collect

• Identity & contact data: full name, email address, phone number (with country code), and country.
• Trading account data: MetaTrader 5 account number, account type, and the broker you choose.
• Order data: the plan purchased, payment amount, payment status, payment method, and license history.
• Data from the EA: while the EA runs on your MT5 account, it sends data to our server for license verification and the dashboard, such as EA status and a daily profit summary.
• Technical data: IP address, browser type, and language preference, which are needed for the website to work securely.

We do not store your credit card, debit card, or bank account details. Payments are processed directly by our payment provider, Midtrans.

2. How we use your data

• To process your orders and payments.
• To create, deliver, and verify your EA license on your MT5 account.
• To provide a dashboard for monitoring and controlling the EA.
• To send important information, such as your license key, license expiry reminders by email or WhatsApp, and product updates.
• To provide customer support.
• To keep the service secure and prevent license misuse.
• To comply with legal obligations, including transaction record-keeping.

3. Third parties that receive data

We do not sell your personal data. Data is shared only as necessary with:

• Midtrans, to process payments.
• Server and hosting providers, where our website and database run.
• Google, where backup copies of data are stored.
• Email and WhatsApp service providers, to send you messages.
• Partner brokers, only for plans that require registration through our referral link, to match your MT5 account number.
• Competent authorities, when required by law.

Some of these providers may store data on servers located outside Indonesia.

4. Cookies

This website only uses cookies that are necessary for it to work: to keep you logged in, to secure forms, and to remember your language preference. We do not use tracking or advertising cookies.

5. Security and retention

Data is transmitted over an encrypted connection (HTTPS), passwords are stored in encrypted form, and access to data is restricted. Backups are made daily and kept for no longer than 30 days. Account data is kept while your account is active. Transaction records may be kept longer where required by law, for example for tax purposes.

6. Your rights

Under Indonesian Law No. 27 of 2022 on Personal Data Protection, you have the right to:

• know about and obtain a copy of your personal data;
• correct inaccurate data;
• request deletion of your data, except data we are legally required to keep;
• withdraw your consent. Please note that withdrawing consent may prevent us from providing the service, such as license verification.

To exercise these rights, contact us at the email address below. We will respond to your request as soon as possible and within the period required by applicable law.

7. Age requirement

Our services are intended for users aged 18 and over. We do not knowingly collect data from minors.

8. Changes to this policy

We may update this policy from time to time. We will inform you of significant changes by email or on the website, and the effective date at the top of this page will be updated.

9. Contact

Phoenix Scalper Teknologi
Email: supportphoenixscalper@gmail.com

Terms & Conditions

Effective date: 3 October 2026

1. About our service

2. User accounts

• You must provide accurate information, including your name, email, and phone number, and keep it up to date.
• You are responsible for keeping your password confidential and for all activity in your account.
• Contact us immediately if you suspect someone else is using your account.

3. License

• Licenses are personal, non-exclusive, and non-transferable. You purchase the right to use the EA, not ownership of the software.
• One license covers 1 real account and 1 demo account.
• The real account is the MT5 account number you enter at checkout. Please make sure it is correct; the checkout form asks you to type it twice.
• As long as the EA has never been active on that real account, you can correct the real account number yourself from the dashboard, for example after a typo.
• Once the EA becomes active for the first time on the real account, the real account number is permanently locked and cannot be changed from the dashboard. The EA can only run on that real account.
• Moving the license to another real account is only possible through support, with our approval, at most once every 12 months. We may refuse requests that indicate license misuse.
• The demo account is bound automatically to the first demo account that runs the EA. The account type (real or demo) is determined from MetaTrader 5 data, not from what you enter.
• The demo account can be changed from the dashboard, at most once every 30 days.

4. License period & renewal

• The license period follows the plan you purchased and starts when your payment succeeds.
• Life Time plans give you the right to use the EA with no time limit and no renewal fees. Updates and support are provided while Phoenix Scalper is in operation. If Phoenix Scalper ceases operations, we will provide a version of the EA that can continue to be used on the accounts registered to your license without requiring the license server. We do not guarantee that the EA will remain compatible with future changes to MetaTrader 5 or brokers.
• We will send reminders approximately 7 days, 3 days, and 3 hours before your license expires, by email and/or WhatsApp, and show a countdown of your license period in the dashboard.
• Renewal is manual, through the dashboard. There is no automatic billing.
• If you renew before your license expires, the new period is added after the current end date, so no days are lost. If your license has already expired, the new period starts when the renewal payment succeeds.
• Your license key stays the same after renewal. You do not need to reinstall the EA.

5. When your license expires (grace mode)

• The EA does not open new cycles.
• Cycles already in progress continue as normal, including adding layers when needed, until they are closed by take profit or cut loss. The EA then stops.
• This applies per direction. For example, once the buy cycle has closed, the EA will not open new buy positions, while a sell cycle still in progress continues until it finishes.
• During grace mode, you remain responsible for monitoring your account.

6. Prices & payment

• Prices are charged in Indonesian Rupiah (IDR) through our payment provider. Prices shown in other currencies are estimates only.
• The EA file and license key are sent automatically to your email once your payment succeeds.
• We may change prices at any time. Price changes do not affect plans you have already paid for.

7. Prohibited use

• Sharing, reselling, renting, or distributing the EA file or license key to anyone else.
• Decompiling, reverse engineering, or modifying our software.
• Attempting to bypass the license system, including running the EA on accounts not registered to the license.
• Using our service for any unlawful activity.

8. Trading risk & limitation of liability

• Trading involves high risk. Please read the Risk Warning at the bottom of this page.
• We do not promise profits of any kind. Past results, backtests, and simulations do not guarantee future results.
• All trading decisions, broker selection, EA settings, and the resulting risks are entirely your responsibility.
• To the extent permitted by applicable law, our liability is limited to the amount you paid for the license concerned.

9. Service availability

10. Refunds

11. Suspension & termination

12. Changes to these Terms

13. Governing law

14. Contact

Refund Policy

Effective date: 3 October 2026

1. Nature of the product

2. Situations not eligible for a refund

• You feel the EA is not a good fit, you change your mind, or you decide not to use it.
• Trading losses, including the loss of some or all of your capital, while using our EA.
• Trading results that differ from backtests, simulations, or other users' results.
• Mistakes on your side, such as choosing the wrong broker, account type, MT5 account number, plan, or EA settings.
• Problems caused by your broker, VPS, internet connection, or MetaTrader 5 settings.
• A license that has been activated and an EA that is running normally on your account.

3. Situations eligible for a refund

• Duplicate payment: you were charged more than once for the same order. The extra payment is refunded in full.
• License not delivered: your payment succeeded, but you did not receive the EA file and license key, and we cannot fix this within 72 hours of your report.
• EA cannot run because of a problem on our side: for example, our license server is failing, and we cannot fix it within 7 days of your report. Problems listed in section 2 are not covered here.

4. How to request a refund

• your order code and the email address used at checkout;
• a description of the problem;
• supporting evidence, such as proof of payment or a screenshot of the error.

5. Refund process

• Funds are returned to the payment method you used, no later than 14 business days after the refund is approved. When the funds reach your account or card also depends on your bank or payment provider.
• Once the refund is processed, the license for that order is deactivated and the EA can no longer be used.

6. Chargebacks

7. Your statutory rights

8. Contact